Frequently Asked Questions
Everything you need to know about your Laline experience.
What is Laline's shipping policy?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over $50.
Are Laline products tested on animals?
No, Laline is proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
How can I return or exchange a product?
If you are not completely satisfied, you can return unused and unopened products within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return label.
Are your products suitable for sensitive skin?
Most of our products are formulated with gentle, high-quality ingredients. However, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly sensitive skin.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.